bonjour à tous .
je vous écrit car j'ai un problème important à résoudre .
(documents médicaux à imprimer urgemment) .
le contexte :
hier , j'ai voulu accéder à mes disques
-- là -- les disques n'étaient pas reconnus (fortement aléatoire ) et faisaient systématiquement planter le bureau à chaque accès .
j'ai dû débrancher et démonter le boîtier et mes disques .
aujourd'hui , essai d'impression de documents médicaux : échec . l'imprimante ne fonctionne pas .
j'arrive enfin à la reconnaître mais pas moyen d'imprimer .
voilà ce dont je dispose :
je suis allé là :
https://doc.ubuntu-fr.org/cupsttps://doc.ubuntu-fr.org/gtklphttps://doc.ubuntu-fr.org/system-config-printerje n'ai pas trouvé de solution .
l'interface web de cups m'a permis d'installer l'imprimante .
gtklp semble fonctionner
system-config-printer semble bloqué (pas moyen d'ajouter une nouvelle imprimante supplémentaire , elle n'est pas reconnue)
mais aucune impression .
pourtant :
Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 005 Device 004: ID 1b1c:1b2e Corsair Corsair Corsair Gaming M65 Pro RGB Mouse
Bus 005 Device 003: ID 1b1c:1b3d Corsair Corsair Corsair Gaming K55 RGB Keyboard
Bus 005 Device 002: ID 03f0:e807 HP, Inc HP Webcam HD 4310
==================================================
Bus 005 Device 006: ID 03f0:c311 HP, Inc ENVY 5530 series
==================================================
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 002: ID 0b05:18f3 ASUSTek Computer, Inc. AURA LED Controller
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 010: ID 0951:16a4 Kingston Technology HyperX 7.1 Audio
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Saving output in log file: /home/alain/hp-check.log
HP Linux Imaging and Printing System (ver. 3.21.12)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
-Traceback (most recent call last):
File "/usr/bin/hp-check", line 861, in <module>
dep.core.init()
File "/usr/share/hplip/installer/core_install.py", line 523, in init
self.get_distro()
File "/usr/share/hplip/installer/core_install.py", line 661, in get_distro
if 'MX' in distro_release_name:
NameError: name 'distro_release_name' is not defined
HP Linux Imaging and Printing System (ver. 3.21.12)
Supply Levels Utility ver. 2.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Using device : hp:/usb/ENVY_5530_series?serial=CN595530XD06BX
HP Linux Imaging and Printing System (ver. 3.21.12)
System Tray Status Service ver. 2.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
error: Device busy: hp:/usb/ENVY_5530_series?serial=CN595530XD06BX
error: Error opening device (Device not found). Exiting.




comprends rien .
comment imprimer ?


non , comprends vraiment rien .
j'ai moins d'une semaine calendaire pour me dépanner .
mes documents doivent être imprimés avant le 4 avril .
sinon , je peux pas me soigner .